Return & Refund Policy

1. Overview

This policy applies to all products purchased from the Aztech official website and is designed to ensure clear and fair return and refund standards.

2. Return Eligibility

To be eligible for a return, items must meet the following conditions:
• Unused and undamaged
• In original packaging
• Requested within the return window

3. Return Window

Customers may request a return or refund within 30 days of receiving the product.

4. Non-Returnable Items

The following items are not eligible for return:
• Used or damaged products caused by misuse
• Orders beyond the return period
• Customized or special-order items (if applicable)

5. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval status. Approved refunds will be issued to your original payment method.

6. Refund Time

Refunds are typically processed within 5–10 business days after approval, depending on your bank or payment provider.

7. Return Shipping Cost

If the return is due to product quality issues, we will cover the return shipping cost. If due to personal reasons, the customer is responsible for return shipping fees.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us as soon as possible with your order number and photos. We will arrange a replacement or refund.

9. Order Cancellation

Orders can be canceled before shipment. If already shipped, they must follow the return process.

10. Contact Us

To request a return or refund, please contact our customer support team via email at daopingDTC@163.com or by phone at (209) 292-5039. We will review your request and process it as quickly as possible.

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