FAQ
Shipping&Delivery
Which regions do you ship to?
We ship to the United States and selected international regions. Available shipping options will be shown at checkout based on your location.
How long does it take to ship my order?
Orders are typically processed and shipped within 1–3 business days, excluding holidays.
How long will my order take to arrive?
Delivery within the U.S. usually takes 5–10 business days. International shipping may take longer depending on the destination.
Can I track my order?
Yes. Once your order ships, we will send a tracking number to your email so you can monitor delivery status.
What if my package is lost?
If your package is delayed or lost, please contact us. We will assist with tracking and provide a solution such as reshipment or refund.
Warranty
Do Aztech products come with a warranty?
All Aztech products come with a 1-year manufacturer’s warranty covering defects in materials, craftsmanship, or functionality under normal use.
If you experience any issue, please contact us—we will do our best to provide a prompt and fair solution, including troubleshooting, replacement, or support.
We stand behind every product we make, because your confidence and long-term satisfaction matter to us.
What does the warranty cover?
The warranty typically covers manufacturing defects in materials or workmanship, but does not cover damage caused by misuse or accidents.
What should I do if my product is damaged?
Please contact customer support with your order details and photos of the issue. We will assess and provide a solution.
Can I get a replacement or repair during the warranty period?
Yes. Depending on the situation, we may offer repair, replacement, or other solutions to ensure your satisfaction.
How do I request warranty service?
You can submit your request via email or phone, along with your order number and a description of the issue. We will respond as soon as possible.